Terms  

Conditions

1. Client and Professional Responsibilities

  •  All services provided must align with the highest standards of animal welfare and care.
  • The Professional must promptly report any signs of illness, injury, or distress in the pet(s) to the Client and, if necessary, seek veterinary assistance (subject to a signed Veterinary Release Form)
  • Both parties must maintain respectful, professional communication. The Professional will make every effort to ensure the welfare of the pet and the Client.
  •  Poor communication includes unprofessional or disrespectful behaviour. Persistent issues require written notice and may lead to termination.
  •  The Professional will provide detailed updates on the pet’s behaviour, condition, and activities as agreed.
  • The Client must provide complete and accurate information using the Pet Profile Form.
  •  Any changes in the pet’s health, behaviour, or needs must be communicated.
  • To ensure the best care, the Professional may contact other professionals (vets, trainers, groomers) with the Client’s consent.
  •  Relevant information may be shared respectfully and confidentially to support the pet’s care.

 

2. Payment & general payment terms

  • Accepted payment methods: bank transfer, PayPal, cash
  • Invoicing: An invoice for the full amount due will be issued to the Client immediately after the initial consultation and sent to the email address provided on the Pet Profile Form. Unless otherwise agreed in writing, payment in full is required within thirty (30) calendar days of the invoice date and, in any event, prior to the commencement of the first scheduled service.
  • Deposits: No booking deposit is required

3. Cancellation, Termination & Rescheduling

  • Either party may terminate with at least 48 hours’ notice. Cancellations without notice or during holidays incur a £25 fee unless due to weather, medical emergency.
  • If the Professional cancels within 48 hours, a substitute may be arranged with the Client’s consent. Any cost difference will be covered by the Professional.
  • If a dog becomes aggressive, the Professional may:
         -Arrange for a guardian to assume responsibility.
         -Place the pet in a facility at the Client’s expense.
  • False or misleading information from the Client is grounds for termination.
  • Services may be rescheduled due to extreme weather, including severe storms, extreme temperatures, flooding, or other hazards.

4. Service Agreement

  • These terms apply for the service period agreed during consultation.
  • Services are confirmed once both parties sign a written agreement.

5. Legal Compliance

  • The Professional must comply with all applicable laws, including:
      -Animal Welfare Act 2006
      -Dog Identification Laws
      -Dangerous Dogs Act 1991
  • Ethical standards must be upheld at all times.

6. Compensation

  • Clients must adhere to agreed schedules. Services may be terminated if the Client is over 3 hours late without arrangement. Emergencies must be communicated promptly.
  • Additional costs (e.g. supplies, transport, emergency vet care) will be covered by the Client. Receipts will be provided.
  • Use of Pet Photographs
  • The Client consents to the use of pet photographs for promotional purposes unless a written objection is received. Images will never include identifiable personal details.
  • The Professional will handle all image data in line with GDPR.

9. Liability

  •  The Client assumes all liability for pet behaviour and service‑related matters. A copy of the Professional’s insurance is available on request.
  • The Professional is not liable for incidents involving outdoor access.
  • The Client is liable for injuries caused to the Professional and for any property damage.
  • The Professional is not liable for transport incidents or veterinary treatment outcomes.

10. Privacy and Data Protection

  • Happy Dog Training complies with the UK GDPR. We collect and securely store only essential information:
        -Name, address, and contact details
        -Pet details and veterinary information
        -Emergency contact information
        -Payment and communication records
  • Your data is used solely to deliver services and communicate with you. It is never shared without consent, except in emergencies.
  • You may request access, correction, or deletion of your data at any time.
  • Data will be stored only as long as necessary to meet legal or service requirements.
  • For concerns, contact us directly or file a complaint with the Information Commissioner’s Office (ICO).

 

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